Shipping & Returns
Returns and Exchanges:
If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order. Please note that there is a $7.99 restocking fee for returns made for refund. Customers are responsible for shipping charges.Only exchange accepted for international orders.
The Return shoes must be new no sign of wear in the original box with shoe bags if included, there will be $25 re boxing charge if the shoe box is taped with label and shipped.
Refunds will be issued on returns that fall into the following categories and meet the return specifications:
a. The fit isn't correct
b. Manufacturer defect
c. Wrong size was ordered by customer or shipped by our warehouse
Exchanges will be available for returns made for any other reason.
No refund on Promotional sales, only exchange or store credit
All final sale merchandise can not be returned or exchanged
No Cancellation or return for made to order items, Made to order items are Final sale
Please note that Price Match Guarantee purchases fall into a special category, and can be returned for refund only in the case of manufacturer defect, or the wrong item/size was shipped from our warehouse. Price Match Guarantee purchases can be returned for exchange, for all other reasons.
All returns/exchanges must be returned to Pelle Line in their original condition, in original packaging, including shoe dust covers and all tags. Pelle Line does not guarantee wear or tear or any damage unrelated to the manufacturer.
Prior to sending back your return, you must contact us to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Items being sent back for return/exchange must be received by PelleLine within 10 days of your receiving return authorization information from us. Any returns/exchanges not marked with a Return Authorization Number may be rejected.
Domestic Shipping Options
Pelle Line ships via UPS. You will be able to see your shipping charges and select your shipping method during checkout.
For information on international shipping methods see the section below entitled 'International Shipping'.
Allow 3-10 business days for receipt within the United States when you order with UPS Standard Ground Service. All other available UPS shipping methods in your area guarantee the delivery time (Overnight, 2nd Day, 3-Day).
As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 24 to 48 hours. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from our warehouse(s) to your shipping address.
International Shipping Options
Please note, import duties and taxes may be charged by your country. These fees are the responsiblity of the customer. PelleLine.com does not charge or have any control over international duty and tax rates. To find out what your country's import duty/tax rates may be for your order, you may contact your local customs office. Customers are responsible for any shipment refusal charges due to customs issues. In the case of a refused shipment, the original shipping fees, return shipping fees, and other return shipment charges incurred may be deducted from the customer's refund upon receipt of the refused shipment.
The estimated delivery time on international orders is 6-10 days from the time the order ships, for most countries. Delivery times can vary based upon your countries customs clearance procedure. Please contact us if you require International Express Mail shipping.
Countries We Ship To:
PelleLine ships to many international countries, but not all. If you do not see your country listed at checkout, please contact us.
When you place your order you will receive an account activation email which will allow you to access your order information and track order status. Click on the link within that email to activate your account, and access all your orders through your account page. When an order ships a tracking number will be visible on the order information screen. This tracking number allows you 24 hour access to the status of your order. Visit UPS Online Tracking Page to track the shipment.