Online Policies

Benefits & Guarantees

No Sales Tax
No sales tax on all orders shipped within the United States.

International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.

Price Match Guarantee
We want to make sure you're getting your designer shoes at the best price possible. If another website offers a lower price on the item you're interested in, and the same style, size, and color are available on the competitor's site we will match their price, as long as the conditions below apply:

1. Special promotions, such as rebates, gift certificates, and "buy one get one free" offers are not eligible.
2. The item must be currently available in the same size, style, and color that it is on the Pelle Line website, and be in stock and available for purchase on the competitor's Web site.
3. Guarantee applies to pricing on Web sites only, not competitor brick-and-mortar stores.
4. The Web site must not be an auction site, a discount site (like overstock.com, 6pm.com and smartbargains.com), Amazon.com or a paid-membership club.
5. Web site must be run by a U.S. Corporation.
6. Price difference applies to full cost of the item minus any promotions, and does not include tax.
7. Guarantee only applies to purchases for personal use. Guarantee does not apply to purchases for resale or commercial purposes.

* Please note, purchases made through our price match guarantee policy may only be returned for exchange. Refunds will only be issued on price match guarantee purchases for manufacturer defect, or if the wrong size was shipped by our warehouse.

Back to ToplBack to Homepage

Ordering Information

Payment Methods We Accept
Pelle Line customers may make purchases using major credit cards including Visa, Mastercard, American Express, and Discover, Google Checkout or Paypal. Simply add products to your shopping cart, click on Checkout, and fill in your credit card information or select alternate payment methods to complete your order. Credit cards will be charged just prior to order's shipping. For answers to questions regarding credit card security please see 'Online Security'.

Changing or Cancelling an Order
To change or cancel your order please contact Customer Service as soon as possible after placing your order.

Back to ToplBack to Homepage

Shipping & Delivery

Shipping Options
Pelle Line ships via UPS. You will be able to see your shipping charges and select your shipping method during checkout.

For information on international shipping methods see the section below entitled 'International Shipping'.

Delivery Times
Allow 3-10 business days for receipt within the United States when you order with UPS Standard Ground Service. All other available UPS shipping methods in your area guarantee the delivery time (Overnight, 2nd Day, 3-Day).

As a general rule, processing time plus shipping time equals total delivery time. Processing time typically ranges from 24 to 48 hours. Processing time includes receiving your order and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from our warehouse(s) to your shipping address.

International Shipping

Paypal
To place an international order by Paypal you simply need a registered Paypal account.

To place your order, contact us at customer_service@pelleline.com and let us know what items you would like to order and where you need them shipped. We will confirm the most affordable shipping option for you, and send you a Paypal invoice which lists your order details and total, you can pay this invoice through your Paypal account. Once payment is received your order will ship promptly. After your order ships you will receive a tracking number to track your order progress.

For details on how to open a Paypal account, visit www.paypal.com.

iShopUSA

Pelle Line has partnered with a trusted third-party company, iShopUSA (http://www.ishop-america.com/), to fulfill orders for our valued international customers. International orders placed through iShopUSA can be made using international credit cards, Paypal, or bank wire transfers. iShopUSA will process your payment and guarantee delivery of your Pelle Line order. To place an international order, from your shopping cart, click on "International Checkout" and follow the simple international checkout procedure.

1. Go to the secure Pelle Line order form at iShopUSA: http://www.ishop-america.com/order.php?pShop=pelleline.
2. Fill in the details on the Pelle Line products you are ordering
3. Select your country and shipping preferences
4. Fill in your shipping and billing information and Place Your Order.

Feel free to contact iShopUSA at 310-324-9000 with questions about iShopUSA policies. Once your international order is placed, questions regarding delivery status and returns should be directed to iShopUSA.

Order Tracking
When you place your order you will receive an account activation email which will allow you to access your order information and track order status. Click on the link within that email to activate your account, and access all your orders through your account page. When an order ships a tracking number will be visible on the order information screen. This tracking number allows you 24 hour access to the status of your order. Visit UPS Online Tracking Page to track the shipment.

Back to ToplBack to Homepage

Return/Exchange Policy

If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order. Please note that there is a $7.99 restocking fee for returns made for refund.

Refunds will issued on returns that fall into the following categories and meet the return specifications:
a. The fit isn't correct
b. Manufacturer defect
c. Wrong size was ordered by customer or shipped by our warehouse

Exchanges will be available for returns made for any other reason.

Please note that Price Match Guarantee purchases fall into a special category, and can be returned for refund only in the case of manufacturer defect, or the wrong item/size was shipped from our warehouse. Price Match Guarantee purchases can be returned for exchange, for all other reasons.

All returns/exchanges must be returned to Pelle Line in their original condition, in original packaging, including shoe dust covers and all tags. Pelle Line does not guarantee wear or tear or any damage unrelated to the manufacturer.

Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges not marked with a Return Authorization Number may be rejected.

International returns/exchanges must be processed through our third-party international shipping partner, iShopUSA. For questions regarding international returns, you may contact iShopUSA (http://www.ishop-america.com/) at 310-324-9000.

Back to ToplBack to Homepage

Fitting

Pelle Line does not want you to worry about the fit of your shoe purchase. Please use the size scale below which shows the equivalent U.S., European and U.K. sizes to ensure you choose the correct size.

Back to ToplBack to Homepage

Privacy & Security

Our Privacy Statement
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

How We Protect Your Personal Information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

Back to ToplBack to Homepage